Privacy Policy

RU Avenue is a creative media production company based in Kelaniya, Sri Lanka. We provide creative and production services including branding and identity, design, 2D and 3D animation, motion graphics, 3D production and VFX, TVC and video production, photography and videography, and event coverage.

Our website is: https://ruavenue.com/

For the purposes of this Privacy Policy, “RU Avenue”, “we”, “us”, or “our” refers to RU Avenue.

We may collect personal information that you voluntarily provide when you use our website or contact us.

When you submit an enquiry through our contact form, we may collect:

• Name
• Email address
• Message or project details
• Project type
• Estimated project budget
• Any other information you choose to provide

We may also collect certain technical information automatically when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• General website usage information

We may use the information we collect to:

• Respond to your enquiries and requests
• Understand your project requirements
• Prepare and discuss potential projects
• Communicate with you about our services
• Provide quotations or other project-related information
• Improve our website and services
• Maintain website security
• Prevent fraud, misuse, or unauthorized activity
• Meet applicable legal and regulatory requirements

We will only use your personal information for legitimate business purposes and in accordance with applicable laws.

When you submit an enquiry through the RU Avenue website, the information you provide may be used by our team to understand your requirements and contact you regarding your enquiry.

Please do not submit sensitive personal information through the website contact form unless it is specifically requested and necessary for your enquiry.

Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better browsing experience.

Cookies are small text files that may be stored on your device when you visit a website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

RU Avenue may use third-party service providers to operate, maintain, secure, analyze, or improve our website and communications.

These third parties may process information on our behalf where necessary to provide their services.

Our website may also contain links to third-party websites, platforms, or portfolio services. These third-party websites have their own privacy policies and terms. RU Avenue is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

We take reasonable technical and organizational measures to protect the personal information we collect against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

We do not sell or rent your personal information.

We may share information with trusted service providers where this is necessary to operate our website, communicate with you, provide our services, or fulfill legitimate business and legal requirements.

We may also disclose information where required by law, legal proceedings, or a valid request from a competent authority.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including managing enquiries, providing services, maintaining business records, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it.

Depending on applicable law, you may have rights regarding the personal information we hold about you.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Object to certain processing of your information
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Ask questions about how your personal information is handled

To make a privacy-related request, please contact us using the contact details below.

Our website and services are intended for businesses, organizations, and individuals seeking professional creative and media production services.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

Some of the third-party services we use may process or store information outside Sri Lanka.

Where personal information is transferred internationally, we will take reasonable steps to ensure that it is handled in accordance with applicable privacy and data protection requirements.

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or how RU Avenue handles your personal information, please contact us.